Can I talk to or meet the case officer responsible for my case?

Whom you can talk to and what type of answer you might get, depends on the type of case and how far in consideration the case has come. In certain cases it may be the case officer, in other cases it may be the service desk. Beware that most of our case processing is in writing. If you have something important you wish to inform us about, it’s best you write to us. On our Contact UNE page you will find our address and phone number.