The waiting time for au pair cases is two months
This means that we process most au pair cases within two months. The waiting time starts running from the date your case is received by UNE. You will be notified as soon as we have considered your appeal.
Can your case be moved to the front of the queue?
Many people want to know whether we can prioritise their case. UNE usually considers au pair cases in the order we receive them. This means that we consider the oldest cases first. However, we make exceptions if that is more efficient, for example if we have several cases that concern the same issue or cases from the same country. Some cases may therefore take less than four months to process.
We rarely prioritise cases when someone asks us to. That would require very special circumstances.
What can you do to ensure your case is processed as quickly as possible?
You can ensure that we have all the documents we need to consider your case. UDI has a checklist for the documents required in au pair cases (external link). You don't need to send us the same documents that you have already submitted to UDI.
It is also important that you read UDI's decision and its reason for rejecting your case.
When do we spend more time than estimated?
Sometimes it takes more time than normal for us to consider a case. There is usually a reason for this, for example that we are waiting for information from you as the appellant or that we need information from other sources, such as an embassy, the police or UDI.
Waiting times may change
We will update the information on this page once a month.